Looking for support.netapp.com contact

[John Mann]

Hi,

Specific probing using curl still fails for me
---
ws124:Downloads johnm$ host support.netapp.com
support.netapp.com has address 216.240.18.16
support.netapp.com has IPv6 address 2620:10a:4001:4000::a16

ws124:Downloads johnm$ curl -v -6 http://support.netapp.com
* About to connect() to support.netapp.com port 80 (#0)
*   Trying 2620:10a:4001:4000::a16... connected
* Connected to support.netapp.com (2620:10a:4001:4000::a16) port 80 (#0)
> GET / HTTP/1.1
> User-Agent: curl/7.21.4 (universal-apple-darwin11.0) libcurl/7.21.4
OpenSSL/0.9.8r zlib/1.2.5
> Host: support.netapp.com
> Accept: */*
>
< HTTP/1.1 200 OK
< Set-Cookie: ACE-COOKIE-SUPPORT-PRD=R4002152802; path=/
< Date: Mon, 03 Jun 2013 21:05:03 GMT
< Set-Cookie:
ObSSOCookie=3rh1xeBtdJPB5upsXmhae9A1mb%2FPCfWcc7rENfwF4oVcS%2BT94R9n6IiwzmR5eadGs7Cc%2BP9kmA3yOPijdcLB8GLar%2BtWhfkz4%2BnxBUWnGfk0lTxrP4swRURCrWO7%2F8rii9fpW2pTjQL6UcWR3YxE0CJcAaRZUQ9E5desYebgcT5HNUve3RewZKL9XVMP%2F6IEK7QCMp9fFJhfqPABU0HmJ%2FPoHApYeeqgha%2B0nNBGuwSDF3sYst93uFC5aI9vHmJAB9BQ17EaHZu29RviSJBzqEQvIfl1vTt%2BKKoJvRh%2FD%2FU%3D;
httponly; path=/; domain=.netapp.com;
< Cache-Control: public
< Pragma: public
< Content-Type: text/html; charset=UTF-8
< X-Powered-By: Servlet/2.5 JSP/2.1
< Set-Cookie: ACE-COOKIE-PORTAL-P=R3062109623; path=/
< Set-Cookie:
JSESSIONID_NGPORTAL=LmtxRtGfxq28bqYvhLDpJ4lpVw93Zz25vdYXnHJ250Mfm3JMJtPk!602531106;
path=/
< Vary: Accept-Encoding
< Transfer-Encoding: chunked
<
* Recv failure: Connection reset by peer
* Closing connection #0
curl: (56) Recv failure: Connection reset by peer

ws124:Downloads johnm$ curl -v -6 https://support.netapp.com
* About to connect() to support.netapp.com port 443 (#0)
*   Trying 2620:10a:4001:4000::a16... connected
* Connected to support.netapp.com (2620:10a:4001:4000::a16) port 443 (#0)
* SSLv3, TLS handshake, Client hello (1):
* Unknown SSL protocol error in connection to support.netapp.com:443
* Closing connection #0
curl: (35) Unknown SSL protocol error in connection to
support.netapp.com:443
ws124:Downloads johnm$
---

Web browsing with Chrome does connect OK - falls back to IPv4.

    John


On 4 June 2013 05:47, Frank Bulk (iname.com) <frnkblk at iname.com> wrote:

> A few minutes ago I received an email from the tech who was communicating
> my
> case with their network team that the solution was migrated from their
> staging environment to production.  I just now confirmed that the issue is
> now resolved.
>
> The actual fix was not communicated to me.
>
> I have asked why they just didn't remove the AAAA while troubleshooting.
>
> Frank
>
> -----Original Message-----
> From: ipv6-ops-bounces+frnkblk=iname.com at lists.cluenet.de
> [mailto:ipv6-ops-bounces+frnkblk=iname.com at lists.cluenet.de] On Behalf Of
> Bernhard Schmidt
> Sent: Tuesday, May 14, 2013 4:47 PM
> To: ipv6-ops at lists.cluenet.de
> Subject: Re: Looking for support.netapp.com contact
>
> Am 03.04.2013 20:03, schrieb Bernhard Schmidt:
>
> > today I had the first "we enabled IPv6 and $something is really broken"
> > incident for months, if not years. https://support.netapp.com connects,
> > sends a certificate and then just hangs. Of course this does not trigger
> > any failover, so the site was completely broken from the user
> > perspective. Not too happy to introduce them to
> > network.dns.ipv4OnlyDomains in Firefox :-(
>
> 6 weeks later it is still broken. If SOMEONE is considering buying from
> them I would appreciate some bashing of the sales clerk, maybe that
> would wake them up.
>
> Bernhard
>
>
>
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