push apps failing in Android until you disable IPv6

[JORDI PALET MARTINEZ]

Hi,

I’m not an Android user, but while doing and IPv6 training, many folks in the meeting room told me that they needed to disable IPv6 in the router/Android devices, otherwise they aren’t getting the notifications from WhatsApp, Facebook, and many other apps.

We have tried disabling energy saving options in Android, and it seems the problems is not there. Basically, if the Android device is in stand-by, notifications don’t come, until you “open” the Android. Apple and Windows devices don’t have this problem.

The scenario seems to happen regardless of the type of CPE (some observed this with ADSL, others with GPON).

Just for having a “stable scenario” were to try, we have actually replicated this problem with Android 4.4 and 5.1, with an ONT Huawei HG8245H, hw v 494.B and firmware v V3R013C00S106.

We have tried using both the ONT as the wireless AP and also disabling the WiFi on the ONT and using an external AP. Same problem in both situations.

Don’t look like an issue related to a specific ISP, because the situation happens in many different ISPs, and of course none of them provides IPv6 :-(

I’m specially worried because the ISPs are telling the users to disable IPv6 everywhere …

Any hints ?

Regards,
Jordi