Looking for support.netapp.com contact

[Frank Bulk (iname.com)]

I had opened a case on this issue and in a few days was talking to the
nearly the right person.  They acknowledged the issue, saying "We have seen
multiple users face this issue previously so I have opened a ticket with our
IT team to have this checked and rectified."

I followed up in mid-May and I heard back:
	We have identified the issue but have still not got a resolution
	for the fix. We have been interacting with several customers
	and getting the input and have also put together a team to get
	this fixed at the earliest. I got an update today that this will
	be fixed in the coming 2 weeks but no commitments have been made.
	I will keep you posted on the proceedings.

	Once again, my apologies for the inconvenience caused due to the 
	delay in getting this fixed.

I asked that they remove the AAAA in the meantime and provide me a test URL,
but I never heard back.

I'm guessing that there's a load-balancer issue.

Frank

-----Original Message-----
From: ipv6-ops-bounces+frnkblk=iname.com at lists.cluenet.de
[mailto:ipv6-ops-bounces+frnkblk=iname.com at lists.cluenet.de] On Behalf Of
Bernhard Schmidt
Sent: Tuesday, May 14, 2013 4:47 PM
To: ipv6-ops at lists.cluenet.de
Subject: Re: Looking for support.netapp.com contact

Am 03.04.2013 20:03, schrieb Bernhard Schmidt:

> today I had the first "we enabled IPv6 and $something is really broken"
> incident for months, if not years. https://support.netapp.com connects,
> sends a certificate and then just hangs. Of course this does not trigger
> any failover, so the site was completely broken from the user
> perspective. Not too happy to introduce them to
> network.dns.ipv4OnlyDomains in Firefox :-(

6 weeks later it is still broken. If SOMEONE is considering buying from 
them I would appreciate some bashing of the sales clerk, maybe that 
would wake them up.

Bernhard